17 October 2026

TRY A CUT · SUPPORT

Contact

Email info@metric-rise.com with “Try a Cut”. Include the app version, iPhone model and a short description. For a failed generation, include its request ID if available. Do not initially send portraits, identity documents, card details, API keys or access tokens.

Saved looks and colours

Open My Looks to view saved results. Open a look and choose another colour to explore that cut. Reopening a downloaded result does not create another generation. Device backups may contain photos; the app does not offer cloud recovery after the app is deleted.

Delete photos or data

Remove current photo preserves files needed by saved or pending looks. Delete one look in My Looks. Settings → Delete my data removes this device’s local gallery, source photos, previews and preferences, and requests private server cleanup. Keep the app installed and reconnect to check remote completion. Exported Photos copies and Apple subscriptions are separate. Minimum purchase/usage records remain so allowances do not reset.

Interrupted generation

Reconnect and reopen the pending request within one hour of submitting it. Save confirmation or expiry starts automatic server deletion; cleanup is retried after technical interruptions. Your saved look stays in My Looks. Do not repeatedly submit the same photo: the provider may have finished after the connection dropped. Contact us if recovery fails.

Connection

The app uses encrypted HTTPS to our Hetzner-hosted server. The app selects the service for its verified Store environment. Saved local looks remain accessible when the network or Store is unavailable. No app registration is required.

Purchases and restore

Apple processes App Store purchases using your selected Store payment method. Purchases in TestFlight use Apple’s sandbox and do not charge real money. The plans include 50 new looks per week or 100 per month; the price and renewal terms appear before confirmation. Restore purchases restores the same remaining allowance, not a fresh package. Apple may ask you to authenticate a purchase or restore; that is not registration in Try a Cut. A pending purchase may finish after the sheet closes. Reopen the app to check it before buying again. Manage subscriptions in iPhone Settings. For unresolved purchase problems, contact support without sending card details.

AI previews

The app uses Google’s paid Gemini API for new looks. Before uploading, the consent screen identifies the provider receiving your photo. Different models can produce different results; a failed request is not automatically sent to another provider.

Online version

https://businessphotostudio.com/try-a-cut/en-GB/support/

Metric Rise FZE LLC · 262235415888
CWS-1V-001232, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates, P.O. Box 4848.
info@metric-rise.com